[{"data":1,"prerenderedAt":81},["ShallowReactive",2],{"blog-categories-de":3,"blog-category-page-30":36,"blog-articles-recommended-5":56},{"success":4,"code":5,"msg":6,"data":7},true,1,"ok",[8,15,20,25,30],{"id":9,"name":10,"slug":11,"sort":12,"parentId":12,"articleCount":13,"children":14},30,"社媒沟通","social-communication",0,2,[],{"id":16,"name":17,"slug":18,"sort":12,"parentId":12,"articleCount":12,"children":19},31,"翻译技巧","translation-tips",[],{"id":21,"name":22,"slug":23,"sort":12,"parentId":12,"articleCount":5,"children":24},32,"客服流程","customer-service",[],{"id":26,"name":27,"slug":28,"sort":12,"parentId":12,"articleCount":12,"children":29},33,"AI 自动化","ai-automation",[],{"id":31,"name":32,"slug":33,"sort":5,"parentId":12,"articleCount":34,"children":35},5,"跨境指南","cross-border-guide",3,[],{"success":4,"code":5,"msg":6,"data":37},{"records":38,"total":13,"size":52,"current":5,"orders":54,"optimizeCountSql":4,"searchCount":4,"countId":55,"maxLimit":55,"pages":5},[39,47],{"id":40,"title":41,"categoryId":9,"categoryName":10,"summary":42,"coverUrl":43,"authorName":44,"viewCount":45,"publishDateTime":46},19,"怎样翻译Facebook、Instagram、LINE里的中英文私信？","Facebook、Instagram和LINE上的海外英文私聊怎样理解、回复？本篇依平台与消息形式，说明私信互译、报价交流及客服处理方式。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789021915642.webp","Traneasy",9,"2026-10-29 20:30:21",{"id":48,"title":49,"categoryId":9,"categoryName":10,"summary":50,"coverUrl":51,"authorName":44,"viewCount":52,"publishDateTime":53},20,"海外客户的语音、图片、文件，跨境客服怎样快速理解？","客户可能发来语音、商品照片、报价文件或聊天截图。本文说明处理这些内容的先后次序，帮助客服核查型号、价格、数量、时间及语气，再清楚作答。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789096501826.webp",10,"2026-09-11 11:17:23",[],null,{"success":4,"code":5,"msg":6,"data":57},[58,59,67,68,74],{"id":40,"title":41,"categoryId":9,"categoryName":10,"summary":42,"coverUrl":43,"authorName":44,"viewCount":52,"publishDateTime":46},{"id":60,"title":61,"categoryId":21,"categoryName":22,"summary":62,"coverUrl":63,"authorName":64,"viewCount":65,"publishDateTime":66},21,"跨境客服怎样回应海外询盘：理解需求、报价及促成交易的完整步骤","海外英文询问常把型号、采购量、期望价格和交期写在一起。客服要先读懂需求、整理资料并核实条件，再准备回复。本篇结合WhatsApp、Facebook、Instagram、LINE等实际交流，梳理跨境询盘处理步骤与常见英文回答示例。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789101949815.png","traneasy",12,"2026-09-11 12:52:03",{"id":48,"title":49,"categoryId":9,"categoryName":10,"summary":50,"coverUrl":51,"authorName":44,"viewCount":52,"publishDateTime":53},{"id":69,"title":70,"categoryId":31,"categoryName":32,"summary":71,"coverUrl":72,"authorName":44,"viewCount":52,"publishDateTime":73},18,"跨境电商如何答复英文询盘？报价、MOQ及交期表达","收到海外客户英文询盘后，怎么确认产品、数量、目的地和交期，再组织一封清楚的英文报价回复？本文整理 WhatsApp 和跨境电商客户服务常见场景，包含 MOQ、样品、运费和报价跟进。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789016758047.webp","2026-09-10 13:07:53",{"id":75,"title":76,"categoryId":31,"categoryName":32,"summary":77,"coverUrl":78,"authorName":44,"viewCount":79,"publishDateTime":80},15,"WhatsApp Business中英文客户消息怎么处理：跨境客服的翻译步骤","WhatsApp Business没有现成中文客服翻译步骤时，可参考本文的英文来信翻译、意图识别、报价核对、双向回应和交接方法，适用于海外华人外贸、跨境电商及客服团队。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/03/cover-1788421206594.jpg",29,"2026-09-03 15:44:02",1793282432356]