[{"data":1,"prerenderedAt":85},["ShallowReactive",2],{"blog-categories-de":3,"blog-article-18":36,"blog-article-related-18-3":46,"blog-articles-recommended-5":62},{"success":4,"code":5,"msg":6,"data":7},true,1,"ok",[8,15,20,25,30],{"id":9,"name":10,"slug":11,"sort":12,"parentId":12,"articleCount":13,"children":14},30,"社媒沟通","social-communication",0,2,[],{"id":16,"name":17,"slug":18,"sort":12,"parentId":12,"articleCount":12,"children":19},31,"翻译技巧","translation-tips",[],{"id":21,"name":22,"slug":23,"sort":12,"parentId":12,"articleCount":5,"children":24},32,"客服流程","customer-service",[],{"id":26,"name":27,"slug":28,"sort":12,"parentId":12,"articleCount":12,"children":29},33,"AI 自动化","ai-automation",[],{"id":31,"name":32,"slug":33,"sort":5,"parentId":12,"articleCount":34,"children":35},5,"跨境指南","cross-border-guide",3,[],{"success":4,"code":5,"msg":6,"data":37},{"id":38,"title":39,"categoryId":31,"categoryName":32,"summary":40,"coverUrl":41,"authorName":42,"viewCount":43,"publishDateTime":44,"content":45},18,"跨境电商如何答复英文询盘？报价、MOQ及交期表达","收到海外客户英文询盘后，怎么确认产品、数量、目的地和交期，再组织一封清楚的英文报价回复？本文整理 WhatsApp 和跨境电商客户服务常见场景，包含 MOQ、样品、运费和报价跟进。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789016758047.webp","Traneasy",10,"2026-09-10 13:07:53","\u003Ch2>面对“Best price?”，不要马上报数字\u003C/h2>\u003Cp>外贸询盘经常很短。“Could you send me your best price?”之后可能还有数量、地址、样品或交期。单回一个单价，下一轮仍得补问这些条件。\u003C/p>\u003Cp>先理解英文来信，记录订单条件，询问缺失资料，再给报价和后续安排，按这个顺序回应询盘。\u003C/p>\u003Cp>消息过于简短，先问对价格影响最大的一项：\u003C/p>\u003Cp>Thanks for your message. Which model and quantity are you checking?\u003C/p>\u003Cp>型号、数量有了之后，再核实收货地、包装及交货期。\u003C/p>\u003Cp>\u003Cimg src=\"https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/img-1789016778853.webp\">\u003C/p>\u003Ch2>将询盘里的条件逐项拆开\u003C/h2>\u003Cp>翻译时不要只盯着“best price”。型号、采购量、目的地、币种、MOQ、交期和样品，都可能写在同一段内容里。\u003C/p>\u003Cp>例如：\u003C/p>\u003Cp>Could you send me your best price with shipping to Toronto? We also need to know if the sample can leave next Tuesday.\u003C/p>\u003Cp>这段话同时要求更新报价、计算送往Toronto的运费，以及确认样品能否下周二寄出。少译一项，之后就得再来回确认。\u003C/p>\u003Ch2>同一份报价回复要把条件写完整\u003C/h2>\u003Cp>英文报价不必冗长，但要交代价格的计算条件，以及客户下一步需提供的资料。\u003C/p>\u003Cp>Hi [Name],\u003C/p>\u003Cp>Thanks for your inquiry about [Product]. Could you confirm the quantity, destination, and required delivery date?\u003C/p>\u003Cp>Based on [Quantity] units of [Model], our estimated price is [Currency][Price] per unit. The MOQ is [MOQ], and the estimated lead time is [Days] days after order confirmation. Shipping cost depends on the final address and delivery method.\u003C/p>\u003Cp>If you share the shipping address, I can update the quotation and confirm the sample schedule.\u003C/p>\u003Cp>Best regards,\u003C/p>\u003Cp>[Name]\u003C/p>\u003Cp>这份回复集中列出数量、价格、MOQ、交货时间及运费条件；客户补充信息后，需要调整的位置也明确。\u003C/p>\u003Ch2>常见情形的处理方式\u003C/h2>\u003Ch3>客户仅问最低价格\u003C/h3>\u003Cp>先确认型号与数量，不同采购量会影响价格级别、包装及运费。\u003C/p>\u003Cp>I can check the best price for you. Could you confirm the model and expected quantity first?\u003C/p>\u003Ch3>客户未说明采购数量\u003C/h3>\u003Cp>可问预计数量，或确认这次属于试单还是常规采购。\u003C/p>\u003Cp>What quantity are you planning to order? I can quote the right price tier once I know the volume.\u003C/p>\u003Ch3>客户咨询起订量MOQ\u003C/h3>\u003Cp>先说明标准MOQ。试单特殊安排以公司实际政策为准，不要先承诺尚未确认的数量。\u003C/p>\u003Cp>Our standard MOQ is [MOQ] units. If you are planning a trial order, please share the quantity and we can check the available option.\u003C/p>\u003Ch3>客户核对交货时间\u003C/h3>\u003Cp>明确交期从何时算起，订单确认、收到定金、样品确认是不同起点，对应日期也不同。\u003C/p>\u003Cp>The estimated lead time is [Days] days after [order confirmation/deposit/sample approval]. I can confirm the schedule once the quantity and specifications are fixed.\u003C/p>\u003Ch3>客户希望先拿样品\u003C/h3>\u003Cp>写明样品型号、件数、地址与费用。涉及next Tuesday，应按客户时区确认具体哪天。\u003C/p>\u003Cp>Please confirm the model, quantity, and shipping address. I will check the sample cost and whether it can leave on [Date].\u003C/p>\u003Cp>\u003Cimg src=\"https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/img-1789016814481.webp\">\u003C/p>\u003Ch2>怎样在WhatsApp上顺畅接待\u003C/h2>\u003Cp>完整报价、规格和附件适合邮件发送；WhatsApp适合逐问逐答。遇到长消息，先回应已知部分，再问尚缺的一项条件。\u003C/p>\u003Cp>价格、数量、交期和付款要求应以文字保留，图片及语音可以补充，但正式条件需要书面记录。\u003C/p>\u003Cp>只收到“Hi”时，先问产品类型。若型号已在邮件里给过，换到WhatsApp后就继续确认尚未明确的内容。\u003C/p>\u003Ch2>发送之前再检查\u003C/h2>\u003Cp>检查数量的单位，500 pcs、500 cartons和500 kg代表完全不同的内容。\u003C/p>\u003Cp>核实使用币种、产品单价以及是否含税。\u003C/p>\u003Cp>确认当前商品的MOQ没有引用错。\u003C/p>\u003Cp>明确交货时间的计算起点。\u003C/p>\u003Cp>检查运费、支付方式、认证与售后承诺。\u003C/p>\u003Cp>谈到下周、月底、假日的时间，发出前按客户时区确认。\u003C/p>\u003Ch2>让翻译工具嵌入接待流程\u003C/h2>\u003Cp>每天用WhatsApp接待海外客户时，可把原文、译文和回应放在同一窗口。先读原话、核查数字单位与日期，再确认翻译方向后发送。\u003C/p>\u003Cp>工具可省复制操作，但报价、交期、支付及合同内容还须负责人核实。\u003C/p>\u003Ch2>常见问题\u003C/h2>\u003Ch3>只收到“Best price?”应怎么回答？\u003C/h3>\u003Cp>先询问产品型号、采购量及目的地。条件未齐就报单价，往往需要再次调整。\u003C/p>\u003Ch3>客户觉得MOQ高，怎样说明？\u003C/h3>\u003Cp>说明标准起订量，再根据实际试单政策告知能否调整；生产、包装、成本条件须以公司核实结果为准。\u003C/p>\u003Ch3>英文报价模板能直接拿来用吗？\u003C/h3>\u003Cp>模板适合作初稿，价格、交期、付款、认证等内容必须结合本单重新检查。\u003C/p>\u003Ch3>客户迟迟不回复，该怎样跟进？\u003C/h3>\u003Cp>跟进应带来新信息，如样品方案、交期变化或数量选择，单问对方是否看见，往往难继续对话。\u003C/p>\u003Cp>回应速度关系到客户是否继续交流，条件完整也同样关键。记录每次询盘的产品、数量和后续安排，之后跟进就更方便。\u003C/p>",{"success":4,"code":5,"msg":6,"data":47},[48,55],{"id":49,"title":50,"categoryId":31,"categoryName":32,"summary":51,"coverUrl":52,"authorName":42,"viewCount":53,"publishDateTime":54},15,"WhatsApp Business中英文客户消息怎么处理：跨境客服的翻译步骤","WhatsApp Business没有现成中文客服翻译步骤时，可参考本文的英文来信翻译、意图识别、报价核对、双向回应和交接方法，适用于海外华人外贸、跨境电商及客服团队。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/03/cover-1788421206594.jpg",29,"2026-09-03 15:44:02",{"id":56,"title":57,"categoryId":31,"categoryName":32,"summary":58,"coverUrl":59,"authorName":42,"viewCount":60,"publishDateTime":61},14,"怎样用WhatsApp中文翻译？手机、Web、电脑与团队双向互译说明","从手机、WhatsApp Web到电脑客户端，说明消息互译、双向答复、术语检查及客服实际使用时需留意的细节。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/03/cover-1788414746355.webp",21,"2026-09-03 14:39:35",{"success":4,"code":5,"msg":6,"data":63},[64,70,77,83,84],{"id":65,"title":66,"categoryId":9,"categoryName":10,"summary":67,"coverUrl":68,"authorName":42,"viewCount":43,"publishDateTime":69},19,"怎样翻译Facebook、Instagram、LINE里的中英文私信？","Facebook、Instagram和LINE上的海外英文私聊怎样理解、回复？本篇依平台与消息形式，说明私信互译、报价交流及客服处理方式。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/10/cover-1789021915642.webp","2026-10-29 20:30:21",{"id":60,"title":71,"categoryId":21,"categoryName":22,"summary":72,"coverUrl":73,"authorName":74,"viewCount":75,"publishDateTime":76},"跨境客服怎样回应海外询盘：理解需求、报价及促成交易的完整步骤","海外英文询问常把型号、采购量、期望价格和交期写在一起。客服要先读懂需求、整理资料并核实条件，再准备回复。本篇结合WhatsApp、Facebook、Instagram、LINE等实际交流，梳理跨境询盘处理步骤与常见英文回答示例。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789101949815.png","traneasy",12,"2026-09-11 12:52:03",{"id":78,"title":79,"categoryId":9,"categoryName":10,"summary":80,"coverUrl":81,"authorName":42,"viewCount":43,"publishDateTime":82},20,"海外客户的语音、图片、文件，跨境客服怎样快速理解？","客户可能发来语音、商品照片、报价文件或聊天截图。本文说明处理这些内容的先后次序，帮助客服核查型号、价格、数量、时间及语气，再清楚作答。","https://tran-blog.oss-ap-southeast-1.aliyuncs.com/blog/202609/11/cover-1789096501826.webp","2026-09-11 11:17:23",{"id":38,"title":39,"categoryId":31,"categoryName":32,"summary":40,"coverUrl":41,"authorName":42,"viewCount":43,"publishDateTime":44},{"id":49,"title":50,"categoryId":31,"categoryName":32,"summary":51,"coverUrl":52,"authorName":42,"viewCount":53,"publishDateTime":54},1793282432521]